Reignland Creatives LLC operates as a business and we expect clients to understand and respect our policies. Our goal as a creative agency is to bring the highest value per dollar spent by our clients, and in order to help us in that pursuit, we need to cover expenses and fuel our operations. Therefore, we require payments to be made on time with respect to the services offered to our clients.
By signing up for our services you acknowledge that you have read and understand this Agreement and agree to be bound by its terms and conditions.
Payments and Prices:
A non-refundable deposit of 100% of the service price will be due to Reignland Creatives prior to the start of any work; this payment can be made by the invoice sent to your email. If you make a non-refundable partial payment, you will incur a $20 separation fee.
The non-refundable 50% deposit will be honored and subtracted from the total amount after the project is finalized. The final bill is always due immediately after you approve of the work and before you are given the login or deliverables. Final work and information will be emailed to the client once payment is received. If Reignland Creatives LLC receives final payment from the client more than 7 days after the invoice date, Reignland Creatives LLC may impose a late fee of $50.00. If no payment is made after 60 days, Reignland Creatives LLC may impose a late fee of $100.00. If no payment is made after 90 days, Reignland Creatives LLC may impose a late fee of $200.00.
Reignland Creatives LLC hereby acknowledges they may be involved in or become aware of information that relates to a client on a personal level including information related to the client’s past, future, present, customer names, marketing plans, project information, and financial documents. Reignland Creatives LLC agrees to protect all the above information and keep any information obtained confidential. However, Reignland Creatives LLC will be permitted to display final work on their website or in promotional materials (i.e. social media) once the client reveals it to the public.
Clients will be sent all initial project designs with the “Reignland Creatives” watermark prior to project finalization. The client has up to one week of being sent initial design ideas to respond to Reignland Creatives LLC. If at any time during the design process, the client does not respond for more than one week, a fee of $25 will be added to the service price. Clients will have permission to request revisions if needed. Revisions do not count towards the desired due date as the revision period is up to the client.
Priority Project & Communication
After one month of the project starting, If Reignland Creatives LLC has not heard from the client via phone, email, or live chat, they understand that their project will get paused and others will get prioritized above it. The client also understands that they will be charged a $150 fee on top of the cost to reinstate their project If they come back after a 6 month period.
Either party may terminate the contract at any time for any reason with written notice. Upon cancellation of the contract, the client thereby forfeits all monies paid to Reignland Creatives unless given the green light for a partial refund. You can cancel via email or live chat and you will receive a confirmation within 24 hours. Once your project is canceled all project assets will be deleted.
General Refund Policy Guidelines
Web Design & Development: Web design and development projects require extensive resources, consume our time, and incurs internal expenses. Therefore once a payment or deposit is made, it is non-refundable unless we greenlight a 50% refund for reasons listed; Initial project not submitted for revision on or before the due date. Payments for custom design projects (i.e. custom logo designs and branding projects, full website designs, individual page mockups and smaller design components within a website, etc.) and custom development projects (i.e. PHP programming, WordPress CMS custom development, WordPress Plugin custom development, etc.) are made to us in increments as a courtesy to the client as well as discounted for those who agree to pay in full, but if a project gets canceled, delayed or postponed by the client, then all monies paid will be retained by Reignland Creatives LLC and if applicable, an additional cost will be charged to the client for all work completed beyond what was already paid for shall be paid by the client. All projects that are completed as defined as the scope of the work are non-refundable.
Social Media Management:
There are no refunds for paid social media management contracts. The client may cancel the contract before the next invoice is sent to their email and will forfeit the remaining days in the month. The days that Reignland Creatives have worked for the client, will be calculated for the remaining balance.
Website Maintenance: There are absolutely no refunds for any fees related to website maintenance services. Our support plans are dependent on the scope and size of a website and are quoted on a monthly basis. Especially for websites that we did not initially build, website maintenance and upkeep require extensive upfront resources and time to learn the setup, framework, and specifics of a new client’s website, thus we require maintenance to be paid in full unless determined otherwise.
Web Hosting: All hosting payments whether present or past months are non-refundable. Web hosting accounts are set up from the date of your order and are allotted a limited amount of server resources depending on the plan you purchased.
If the client opens a hosting account but does not use it, payment will still be due. Hosting billing cycles continue until a cancellation notice is received in writing from the client in writing or email. If a client cancels their hosting plan after the due date of his or her invoice, they are still responsible for the past due balance.
Unless otherwise provided, you agree that until and unless you notify Reignland Creatives LLC of your desire to cancel the web hosting services, you will be billed on an automatically recurring basis to prevent any disruption to your Services, using your credit card or other billing information on file with us.
Any invoice that is outstanding for more than fourteen (14) days may result in the suspension or termination of web hosting services. Access to the account will not be restored until payment has been received. If you fail to pay the fees as specified herein, Reignland Creatives LLC may suspend or terminate your account and pursue the collection costs incurred by Reignland Creatives LLC, including without limitation, any arbitration and legal fees, and reasonable attorneys’ fees. Reignland Creatives LLC will not activate new orders or activate new packages for customers who have an outstanding balance on their accounts.
Reignland Creatives LLC is not responsible for transferring websites to and from the Reignland Creatives’ web servers. Reignland Creatives only helps with domain transfer of ownership to your desired platform. Once your cancellation request is put in, a maintenance page is placed upon your website and your website is taken offline. Within 24 hours, your website is deleted and you lose access to it.
Your website design and the content will be saved for future reconsideration but you can not obtain the copy.
SEO & Internet Marketing: The customer understands, acknowledges, and agrees that Reignland Creatives LLC has no control over the policies of search engines or directories with respect to the type of sites and/or content that they accept now or in the future. The customer’s website may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity. Some search engines and directories may take as long as 90 days, and in some cases longer, after commencement of plan to list and/or update customer’s website. Occasionally, search engines and directories will drop listings for no apparent or predictable reason. Reignland Creatives LLC is not responsible for changes made to the customer’s website by other parties that adversely affect the search engine or directory rankings of the customer’s website. SEO and marketing professional services require extensive resources, strategy, and consume our time and incur internal expenses. Therefore payments made for SEO and marketing services, are non-refundable.
For Reignland Creatives LLC to do our job, the client must have good communication and answer our emails in a timely manner.
Domain Names: All sales of domain names are final once a domain name has been purchased by us. If the client leaves our servers, the client understands she will then be responsible for the yearly fee thereafter once the domain is transferred to the client’s account. The client is responsible for any fees that occur for the domain to be transferred away from Reignland Creatives LLC.
Chargebacks: We will ask the client for credit card payment info so that we can charge the client’s card for services provided or we will send an invoice so that you can pay from your end. Claiming that you didn’t provide your card info or that you are not aware of such charges is illegal and fraudulent.
If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is a fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
How Refunds Are Processed: If you have paid using your credit card – the money will be transferred back to your credit card account within 30 business days after approval. Note that the client is only able to obtain a 50% refund If the project has not been started or the initial design was not completed by the due date. The review stage comes after the initial design stage.